Refunds

1. General rule

Payments for digital services are final. Refunds are allowed only in the exceptions stated here.

2. Allowed cases

1. 2.1 Duplicate or mistaken charge.
2. 2.2 Technical error that caused an incorrect charge.
3. 2.3 Unauthorized transaction confirmed by the payment provider.

3. How to request

1. 3.1 Submit a request via the contacts page or support.
2. 3.2 Include account email, payment date and amount, and issue description.
3. 3.3 We may request documents or bank confirmation.

4. Review and timing

Requests are reviewed within 5–10 business days. Actual crediting time depends on the bank or payment provider.

5. Non-refundable cases

1. 5.1 Used or partially used subscription period.
2. 5.2 Violations of the Terms of Use.
3. 5.3 Payment provider fees may be non-refundable.

6. Chargebacks

Contact support before initiating a chargeback. Chargebacks may result in account suspension.

7. Changes to policy

We may update this policy. The current version is always available on this page.

8. Contact

For refund questions, contact us via the contacts page.